Draft support answers from docs and hand off to reps
A commenter's agents on a cloud computer read docs, draft answers, and hand customers to a rep with the full conversation, with outbound messages awaiting approval. ·
Done with a custom-built or unnamed agent
- What they did
- One commenter said their Skydive agents run on a cloud computer and work through Slack and email rather than on live phone calls. They read company docs, draft customer answers, and when a case needs a person they hand it to a rep with the full conversation attached; any outbound customer message waits for human approval, and the commenter stressed checking that every answer cites a source and declines when the docs do not cover it.
- How it went
- The thread gives no team metrics or rollout numbers; the commenter said everything is still early. They also said it is not a replacement for live call assist tools and does not integrate with Salesforce.
- Worth knowing
- They offered a small pilot detail: a REDDITAMA code for $25 in credit, and said the main thing to test is how the system fails when docs are stale or missing.
Try it yourself with Lindy
Create an assistant that reads our docs at [link or folder] and drafts answers to incoming customer questions from [channel]. When a question needs a person, hand it to [rep name] with the full conversation attached. Never send a message to a customer until I approve the draft.
Want help getting this working? Join the Vibe Coding Academy ↗ Run by Alex Finn, who also runs this site.
1 more account of this
Source: Reddit · Sep 21, 2026
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