Manage customer enquiries from Telegram
An n8n system captures email and form enquiries, creates tasks, and lets the owner reply via Telegram while the AI sends emails and updates status.
Done withn8n
- What they did
- n8n workflow captures enquiries from email or forms, assigns a unique ID, auto-creates a ClickUp task, and pushes an instant Telegram notification. Owner replies naturally in Telegram; OpenAI then reads the reply and chooses to send a Gmail response, update status in Google Sheets, or close the thread. Built with n8n, OpenAI, Telegram, ClickUp, Gmail and Google Sheets.
- How it went
- Enquiries stay in one place with no lost context or tool switching, letting the owner reply faster while staying in full control instead of full automation.
Try it yourself with n8n
Build an n8n workflow that captures customer enquiries from [email inbox and web form] and creates a task for each in [task tool]. Send me a Telegram message for each new one, and when I reply with instructions, have the AI draft an email and update the task status. Draft emails should be shown to me in Telegram for approval before anything is sent to a customer.
Source: X · Jun 30, 2026
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