Route customer reply emails to Freshdesk
An n8n workflow catches customer replies to order confirmations and forwards support requests into Freshdesk.
Done withn8n
- What they did
- They built an n8n workflow around a dedicated catch-all Gmail inbox for replies to order-confirmation emails. An AI classifier checked each incoming message to decide whether it was a real support request, and if so the workflow forwarded it into Freshdesk instead of sending every reply to support; the post does not describe any manual review step.
- How it went
- It solved the problem of support replies landing in a generic info@ inbox without dumping unrelated mail into the support queue. The author says the first version took about 30 minutes to build, but gives no accuracy or volume numbers.
- Worth knowing
- The main practical catch is that the source stays high level: it names Gmail, an AI classifier, and Freshdesk, but does not share the workflow, prompt, or classification criteria.
Try it yourself with n8n
Build an n8n workflow that watches [inbox] for customer replies to our order confirmation emails. Classify whether each reply is a support request, and if so create a Freshdesk ticket with the customer's email, order number, and message text. Ignore auto-replies and thank-yous, and finish by testing with two sample replies and showing me the resulting tickets.
Want help getting this working? Join the Vibe Coding Academy ↗ Run by Alex Finn, who also runs this site.
Source: Reddit · Undated
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