Run a website chatbot with a Make AI Agent
An automation agency tested Make's AI Agent beta in a scenario workflow powering a website chatbot for a real use case. ·
Done withMake
- What they did
- The poster used Make’s closed-beta AI Agent for a live website chatbot for their automation agency. The agent was set up on the same canvas as Make scenarios, with access to tools and data mapping so it could answer in the poster’s style, qualify leads, capture structured context, and write results into Google Sheets; the human’s role was mainly inspecting the visible reasoning and tool-call trail to refine behavior.
- How it went
- The reported result was not performance numbers but a workable real-use-case chatbot with step-by-step reasoning, tool choice, and data handling shown visually. The post does not give lead volume, accuracy, or conversion metrics, so the outcome is described qualitatively rather than measured.
- Worth knowing
- The main catch is that this was a closed beta, and the source highlights debugging visibility and inline mapping as the practical advantage, not quantified business results.
Try it yourself with Make
Help me build a website chatbot in Make using an AI Agent for [my business type]. It should answer common questions about [products, services, hours, policies] and hand off to me by [email or Slack] when it can't answer. Walk me through the scenario setup step by step, and before anything is connected to my live website or sends messages to real customers, show me the configuration and let me test it. It's done when three sample customer questions get good answers and one gets correctly escalated.
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Source: Reddit · Feb 1, 2026
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