Triage client messages into tickets and replies
A Slack watcher starts a Devin session on each new client message to investigate, create a Linear ticket, draft a response and route follow-ups.
Done withDevin
- What they did
- A Slack watcher on one client thread triggers a Devin session on each new message. Devin investigates the issue on its own, creates a Linear ticket, and drafts a response. A human reviews and approves every outgoing reply and every follow-up after an issue is fixed; a dashboard shows active Devin work, clients, and status.
- How it went
- The setup automates triage, ticketing, and drafting for customer-service messages, routing all client contact through the human for approval. Nothing is sent automatically yet while language is refined.
- Worth knowing
- Human stays in the loop on every client reply until wording matches expectations.
Try it yourself with Devin
Whenever a new client message arrives in the Slack channel [channel name], investigate it against [repo or docs], create a ticket in [Linear project] with what you found, and draft a reply to the client. Post the draft and ticket link in [internal channel] and don't send anything to the client until I approve it. A message is handled once the ticket exists and the draft is waiting for review.
Want help getting this working? Join the Vibe Coding Academy ↗ Run by Alex Finn, who also runs this site.
1 more account of this
Source: X · Oct 9, 2026
Related use cases
Hand narrow code changes to Devin for pull requests
A team used Devin for a month on small fixes like chart formatting and API edge cases, with tests and PRs; a complex full-stack task went poorly.
Set up weekly changelogs and fix docs from GitHub issues
Neon's docs team has Devin create the weekly changelog from a playbook and open or revise doc PRs from GitHub issues, for repetitive work only.
Hunt business-logic flaws and open fix PRs
Parallel Devin agents each read part of a codebase, find business-logic and auth bypass flaws, confirm them in a sandbox, then open remediation PRs (vendor description).
Sell services through an agent that takes payment and delivers
An agent runs a transaction flow, creates Stripe checkout links, verifies payment before delivering a service, and asks the owner on Telegram to approve refunds or disputes.
Custom agent
Auto-resolve support tickets and escalate the rest
An n8n agent looks up the knowledge base and order history, replies by email or escalates to Slack with a draft; billing and security go to humans.
Fix Shopify SEO and find ad waste with a Claude agent
A Claude-based agent analyzed a Shopify store, fixed SEO issues raising the score to 95, found ad waste, tested ideas and checked AI visibility.
Get 5 like this every morning
The best things people got an AI agent to do, each with the prompt to try it.