Handle inbound chat, email and social as a solo founder

A solo founder uses OpenClaw to automate inbound chat, email and social channels, and is trying to set up an executive assistant for research and personal items.

Done withOCOpenClaw

What they did

The founder tried to use OpenClaw in a solo B2B SaaS to automate customer success and inbound communication, giving the agent documentation plus access to the codebase, database, and Stripe. After early success generating detailed customer reports, they kept expanding it, repeatedly rebuilding the setup as things broke, and were also exploring a separate executive-assistant workflow for research, social life, and financial tasks.

How it went

It produced reports that would have taken a person hours or days, but the founder says it failed at autonomous customer communication because it wanted to send too much wrong information. After two weeks they shut it down, saying the time spent was not proportional to the output and that heartbeat costs alone could run about $35 per month.

Worth knowing

The main catch was maintenance and token burn: they say even on a cheap heartbeat model, idle background use still added meaningful monthly cost.

Source: Reddit · Undated