Schedule clinic appointments by phone with an AI agent

A clinic's automated phone AI handled the poster's appointment booking call instead of a human.

Done with a custom-built or unnamed agent

What they did

The poster says they called a clinic to book an appointment and only partway through realized the "person" on the line was an AI. From the thread, commenters describe these dental phone agents as handling repetitive front-desk work like basic scheduling, confirmations, after-hours calls, and sometimes booking directly or passing the call to staff when needed.

How it went

For this caller, the booking call was handled without a human receptionist. The thread gives no clinic name, software, pricing, or performance numbers, and the poster found the experience frustrating rather than clearly better.

Worth knowing

The main catch in the thread is that patients may not realize they are speaking to AI at first, which can make the interaction feel awkward or irritating.

Source: Reddit · Jan 1, 2025