Which AI agents answer support tickets?
Updated Oct 27, 2026: 15 real examples of people using an AI agent to answer support tickets. This page lists 10 of them, the ones described in the most separate accounts, each with a link to the original source. The count is how many use cases on this site match this job right now.
Part of Sales, Marketing & Support.
Examples
Resolve customer support tickets autonomously
The author built an autonomous support agent for a three-person team facing 847 waiting customers, reporting 500+ tickets a day and a 94% resolution rate (self-reported).
Custom agent6 accounts
Answer customer support conversations with a Zendesk agent
A Zendesk AI Agent autonomously handles over 2,000 monthly product-question conversations for a client, letting three support staff move into sales.
Custom agent4 accounts
Handle customer support with an AI agent (partial)
A merchant ran Gorgias AI Agent for months but disabled it after irrelevant answers and promises the store couldn't keep.
Custom agent2 accounts
Run a customer support company end to end
Grok handled live chat, email, tickets, refunds, knowledge base, QA, reporting and escalations for an 8-person support company, per the author's account.
Grok Bot2 accounts
Handle Shopify support tickets, orders and refunds
An AI agent built on Claude and GPT cancels orders, tracks shipments, creates return labels and processes refunds for Shopify merchants' support tickets (vendor listing).
Claude2 accounts
Resolve routine support tickets and prep daily briefings
Lindy agents handle routine support tickets and, for one founder, prepare daily briefings and manage calendar conflicts, per a vendor-published case study.
Lindy2 accounts
Answer support tickets with ChatGPT connected to Freshdesk
A SaaS owner connected ChatGPT to Freshdesk with ticket history and internal tools, but dropped full autonomy because choosing the right answer and knowing when not to respond was unreliable.
Power a restaurant customer service chatbot backend
A Make.com workflow serves as the backend for a restaurant chatbot that replies to customers via text and voice notes.
Summarize meetings and triage support tickets with Lindy
Lindy agents summarized meeting notes, sent action items to teammates, suggested knowledge-base replies on support tickets, and handled follow-up emails and calendar updates.
Review support tickets and synthesize product feedback
Grok Bot reviews human and bot-handled tickets, coaches, flags long back-and-forths, posts daily Slack reports and synthesizes feedback.