Answer customer support conversations with a Zendesk agent
A Zendesk AI Agent autonomously handles over 2,000 monthly product-question conversations for a client, letting three support staff move into sales.
Done withZendesk AI Agent
- What they did
- Gravity CX deployed a Zendesk AI Agent for The Bart Group that answers product questions and helps customers find answers on their own, with no human in the loop. It sits in the autonomous-deflection phase of a four-phase rollout. Earlier phases used summaries, triage and human-approved drafts to build trust before autonomy.
- How it went
- The agent handles more than 2,000 conversations a month. Three full-time support staff moved into sales roles, and nobody was replaced. The source gives no accuracy or satisfaction figures for this client.
- Worth knowing
- The author says to budget for a dedicated person to own and tune the AI, and to keep the knowledge base as text-based help articles, because rollouts without an owner degrade.
Try it yourself with Zapier Agents
Build a support agent that reads new tickets in [Zendesk or help desk] and answers common questions about [product] using [help center URL or doc folder]. It should reply only when it's confident, and hand off anything about [billing, refunds, complaints] to a human with a summary. Run it in draft mode first so I can review replies before it sends any.
1 more account of this
Source: gravity.cx · Undated
Five of these in your inbox every morning
The best things people got an AI agent to do, each with the prompt to try it.
More like this
- Custom agent
Sell services through an agent that takes payment and delivers
An agent runs a transaction flow, creates Stripe checkout links, verifies payment before delivering a service, and asks the owner on Telegram to approve refunds or disputes.
Answer sales reps' questions with a Slackbot agent
A RevOps practitioner built a Zapier Agent Slackbot to answer reps' questions; it took an afternoon to work and he concluded agents are imperfect.
Resolve customer calls proactively with AI agents
TELUS uses Gemini Enterprise for CX agents to proactively resolve customer calls; Google's case study reports 30% of calls resolved and issues resolved 87% faster.
Flag churn and expansion signals and draft support replies
Healthie's Zapier agent checks CRM and support tools weekly for churn or expansion signals and posts a summary in Slack; Erewhon drafts personalized support replies.
- Custom agent
Answer tenant and rental prospect questions with AI
A commenter says AI tools handle most tenant questions, prospect inquiries and document preparation, handing harder cases to a human.
Find stale commercial listings and email brokers
A Hermes bot scrapes lease listings, filters by days on market and zoning, calculates commissions and emails brokers.