Negotiate a lower Comcast internet bill via live chat
DoNotPay's AI chatbot negotiated with Comcast live chat and got a discount saving one engineer $120 a year.
Done with a custom-built or unnamed agent
- What they did
- DoNotPay's ChatGPT-based bot, run by CEO Joshua Browder's team, talked to Comcast's live chat on behalf of one of their engineers. It did the negotiating itself and stayed polite instead of confrontational. The source gives no detail on setup or on human involvement.
- How it went
- The bot got a discount that saves the engineer $120 a year. It struggled with the customer's email address, which the company says it is working on.
- Worth knowing
- The article says DoNotPay costs about $3 a month, but some people call the company a scam, so research it first.
Try it yourself with Claude in Chrome
Open my [provider, e.g. Comcast] account in this browser and start the support live chat. Ask for a lower monthly rate on my current internet plan, mentioning that I'm considering [competitor or cancelling], and decline any upgrades. Before accepting any new plan or confirming any change, pause and show me the new price, contract length, and fees, and stop once I've decided.
Want help getting this working? Join the Vibe Coding Academy ↗ Run by Alex Finn, who also runs this site.
Source: 12tomatoes.com · Undated
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