Fix a flight booking mistake and keep the original price
An assistant made a travel booking mistake, then the agent honored the original price, rebooked the flight and cancelled the one meant for cancellation. ·
Done with a custom-built or unnamed agent
- What they did
- The assistant had booked two JetBlue trips to New York a week apart for an executive, then accidentally canceled the wrong one after being told to cancel the second trip. They logged into the executive’s JetBlue account, spotted the mistake immediately, and used JetBlue customer-service chat; the airline agent then restored the intended flight at its original fare and canceled the other booking instead.
- How it went
- It worked: JetBlue honored the original price and avoided a rebook at about $800 instead of the original $400. The post does not describe any automation beyond the booking account and chat with a human airline agent.
- Worth knowing
- The key catch was speed: the mistake was noticed right after cancellation, which commenters said can make agents more willing to fix it.
Try it yourself with Operator
A mistake was made on my flight booking [booking reference] with [airline or travel site]: [describe, e.g. wrong date booked, correct flight not cancelled]. Go to their site or support chat, ask them to honor the original price of [price], rebook me on [correct flight], and cancel [flight to cancel]. Pause and show me the final itinerary, price and cancellation details before you confirm anything.
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Source: Reddit · Oct 1, 2024
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