Phone the bank to get wire fees refunded
An AI tool used a synthetic copy of Joshua Browder's voice to call Wells Fargo and ask for a refund of wire transfer fees, settling on three months of fees. ·
Done with a custom-built or unnamed agent
- What they did
- DoNotPay's tool was built from Resemble.ai for the cloned voice of founder Joshua Browder, the open-source GPT-J model, and DoNotPay's own models for the script. It phoned Wells Fargo and asked for a wire fee refund. When the representative asked for a first and last name, it gave them. It then negotiated the disputed fees. Browder said the bots called Wells Fargo about a dozen times to test the flow.
- How it went
- In the video the call ended with a refund of three months of wire fees. Wells Fargo said the video looked edited. Browder said only his account number was cut. The exchange was stilted, with long pauses.
- Worth knowing
- Wells Fargo disputed that the call happened as shown, and the source is a secondhand news write-up, so the result is unverified.
Try it yourself with ChatGPT Agent
I was charged wire transfer fees by [bank name] on [dates/amounts]. Look up the bank's customer service phone number, fee policy, and refund or complaint process, then write a short call script and a written fallback message asking for a refund of [number] months of fees. Include likely objections and how to respond to them. Don't contact the bank or submit anything; show me the script and message for approval first.
Want help getting this working? Join the Vibe Coding Academy ↗ Run by Alex Finn, who also runs this site.
Source: naturalnews.com · Jan 20, 2023
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